What the work is
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On a typical day
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.