What the work is
Assist patients in obtaining services, understanding policies and making health care decisions.
On a typical day
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.